![]() ![]() You can override control of your mouse and keyboard and end the screen-sharing session at any time. 7. You are in full control of your computer at all times. ![]() With your permission, your Illumina Support representative can view your screen and share control of your mouse and keyboard. Get support for your mobile device from any Windows or Mac computer You can now receive technical remote support for your mobile devices. Illumina support can only connect to your computer if the QuickSupport application is open and they have your current Password. The content that’s displayed on the computer will look something. ![]() Once again, tap on Start Broadcast the begin the screen sharing session. Blaze through your tasks with the new benchmark performance and longer battery life that’s making reviewers throughout the tech world take notice, while getting the same benefits and features that you love from TeamViewer. Only join support sessions with people you recognize and trust. This will establish the remote connection with the computer. When you use TeamViewer on an M1-powered Mac, you are harnessing the full capabilities of your new computer. Be cautious if you receive unsolicited requests to access your computer. Tap Allow to give remote support to TeamViewer. Go to System Preferences > Security & Privacy > General In the Allow apps downloaded from section - it will say TeamViewer was was blocked from use because it is not from an identified developer. Your Password will change every time the QuickSupport application is launched. This will open a prompt on your device’s screen. Deploying the TeamViewer QuickSupport app In the Admin Portal, go to Apps > App Catalog. After launching, provide Illumina Support with the ID and password shown in the QuickSupport application. Your ID is specific to the computer/instrument the application is installed on and will not change. Illumina Support will prompt you to launch the TeamViewer QuickSupport application. Step 1: You click the exclamation button above TeamViewer > click Request Access in two permissions Screen Recording and Accessibility. Do not download TeamViewer found at the top of the page. On the TeamViewer page, scroll down to the QuickSupport download. To use TeamViewer, you need to perform a one-time download of TeamViewer Quick Support ( Linux, Mac, or Windows). ![]()
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